The cost of email interruption

The Cost of Email Interruption

The use of email by employees at the Danwood Group was studied and it was found that the interrupt effect from emails is more than generally believed. Employees allowed themselves to be interrupted almost as frequently as telephone calls and the common reaction to the arrival of an email is to react almost as quickly as they would respond to telephone calls. This means the interrupt effect is c...

The cost of email within organizations

Copy right I dea G roup I nc. Copy right I dea G roup I nc. A pilot exercise on the cost-benefit analysis of the use of internal email was performed at the Danwood Group. This forms part of a larger exercise to evaluate computer communication to help enhance performance throughout the organisation. The chapter has resulted in the creation of an internal email costing process showing when it sta...

Reducing Interruption Cost Using Slow-Growth Notifications

Current desktop notifications, such as popup windows, tend to be immediate, interrupting the user suddenly and without regard for the user’s current task, costing productivity and increasing annoyance and anxiety. We propose a new method for delivering desktop notifications, slow-growth notifications, in which a window grows slowly from a point at the periphery of the user’s attention, and smoo...

The Cost Effective Migration to Integrated Hybrid SaaS Email Security

investigating email literacy of iranian students’ learning english

abstract this study aimed at analyzing a corpus of emails gathered from iranian students studying in england. the corpus contained 996 emails that were investigated by employing the framework of chen (2006) to find common patterns in the discourse of these emails. another aim of the study was to find how two request acts (want statements and query preparatory) were used in the emails. the...